Network Connectivity Issue – Troubleshooting Case Study

Category: Networking, Troubleshooting, Windows


Problem

While working on a school desktop, the machine displayed a “No Internet Connection” error. The device was physically connected to the network via Ethernet, but it could not access the internet.


Troubleshooting Steps

  1. Checked physical connection
    • Unplugged and reconnected the Ethernet cable.
    • No change in connectivity.
  2. Inspected network adapter settings
    • Confirmed the adapter was enabled but not resolving connectivity.
  3. Reset the network adapter
    • Performed a reset through Windows Network & Internet settings.
    • Adapter reinitialized successfully.

Resolution

After resetting the network adapter, the desktop regained internet connectivity.


Skills Demonstrated

  • Logical troubleshooting across physical and software layers.
  • Familiarity with Windows network settings.
  • Quick diagnosis and resolution under real-world conditions.

Leave a Comment

Your email address will not be published. Required fields are marked *