What it is
I built a mini help desk ticket system using Python and Flask. It’s a simple web app where users can submit tickets, track their status, and close them when resolved. It’s a small project, but it really shows how I think about workflows, problem-solving, and system troubleshooting – the kind of skills you need for IT support and help desk roles.
What it does
- Submit tickets: Users can enter a title and description for a request
- Track tickets: Tickets show an ID, title, status (Open or Closed), and a timestamp
- Close tickets: Open tickets can be marked as Closed with a single click
- Database integration: Everything is stored in a local SQLite database using SQLAlchemy
- Clean interface: Minimal CSS keeps it simple and easy to read
Why it matters for IT support
Even though this is a coding project, it really simulates a real IT help desk workflow. It shows I understand:
- Problem-solving: Handling issues like database setup, port conflicts, and template loading
- Workflow management: From user request to tracking and resolution
- Environment setup: Using Python virtual environments and managing dependencies
- Documentation and presentation: Screenshots and GIFs show the system working end-to-end